Questions1. How can I cancel an order i have made?
2. How can I return an item?
3. What are the payment methods I can use? Are they safe?
4. What happens if I am not at home the day you deliver my order?
5. What is the shopping cart?
You can cancel or change any of your current orders before delivery dispatch, Monday to Friday. You can do this by calling our Customer Service department on +357-24818180 between 8:00am - 16:00pm Cyprus time. Please note that orders cannot be cancelled by email.
If you are unhappy with any items, simply return them to our local store located in the address shown on the contact page of our website, in the original packaging within 14 days of receipt and we will give you a refund on those products or replace the item according to the following rules.
To make a return, take the following steps:
1. Go to our Contact us page
2. Send us an email with your Order ID, your name and surname, address, phone number and email address and tell us why you would like to return the specific product(s).
Our qualified staff will attend to your request as soon as possible and will get back to you with instructions on how to return the desired products.
This will help assure the speedy processing of your return.
Please note that when returning an order for a refund, you will be responsible for the return postage unless an error occurred on our part. Once we have received the shipment, we will issue a refund to your method of payment.
Make sure that any return may not be accepted due to different reasons like:
if you destroy the original packaging
if you have broken the item
if you have destroyed the item by any means
You can pay by any American Express, MasterCard or Visa card. Your credit/debit card details will be encrypted to minimize the possibility of unauthorized access or disclosure. Authority for payment must be given at the time of placing your order.
Our liability to you in connection with any order will not exceed the total price charged for the relevant items
Before the delivery, you will receive a call from the company giving you the time and day of delivery. If you do not provide the correct phone number when you order online, the company is not responsible for any delay in delivery. Please contact our Customer Service Department as soon as possible providing your personal information and your phone number to reschedule the delivery of your products
All goods must be signed for on delivery by an adult aged 18 years or over. If we attempt to deliver your order to the delivery address as arranged with you but there is nobody at the delivery address to accept your order, the driver will leave notification of attempted delivery and you will need to contact our Customer Service Centre to re-arrange delivery (see below for contact details). In these circumstances, if we have to return to deliver the goods, a further charge may become payable provided that delivery is attempted at the agreed time.
Whilst we make every effort to deliver all your goods in the agreed time, we will not be liable if we fail to do so in part or in full due to circumstances beyond our control.
Is exactly the same as the shopping carts in regular stores. You can click the Add to cart to place in any product you are looking to buy, and remove it using the Delete button. The fact that you put a product in the cart does not mean that you have shopped it. A short process follows to be yours. You can see what product you have chosen and how much they cost seperately and all together.