29 years of experience

Strong, long-time presence in the market with highly experienced professional staff

AFTER SALE SUPPORT

We are always at your disposal after a purchase for whatever you may need

BEST QUALITY

Huge variety of the perfect domestic electrical appliances for your home

We are here for you

Ìerchandise

1. How many years of warranty do appliances have?

They all have at least 2 years warranty from the date of purchase which is written on your invoice. In case you dont have your invoice with you we can copy it for you.

2. How will I know how to use a merchandise I have bought on line?

All small appliances have instructions you can use. If, however, you still find something difficult contact our Customer Service Department on 00357 24818180. For all big appliances, e.g. fridges, ovens, washing machines, our technicians will explain everything you need to know, when they'll come to install them.

3. Which television size is the best for me?

There is no limit to the size of TV you can buy, if you have a distance of 2.60 meters from the place where you will place it to the point where you will be sitting. The new televisions technologies do not affect your vision. If the distance is 1 to 2 feet, you can buy tvs from 19''-26''. For distance 2-2.6 metres you can buy 19''-37'' tvs. For 3D (three-dimensional image) TVs you must have at least 2.6 meters distance to enjoy the effects of 3D.

Please keep in mind that the inches of a television are measured diagonally from one side of the screen to the other, without the frame.

4. What are the differences between Plasma and LCD/LED televisions?

PLASMA

  • The TV type Plasma lens is glass

 

  • Behind the panel there are florenzes

 

 

  • The lifetime of the panel is 100.000 hours

 

  • There is no time delay in the movement of the picture

 

  • Plasma produce a wider colour palette with more natural tones.

 

LCD

  •  The lens is made of liquid crystals

 

  • Behind the panel there are florenzes

 

 

  • The lifetime of the panel is 60.000 hours

 

  • There is time delay in the movement of the picture

 

  • LCDs technology may make it difficult to produce consistently natural and believable colour uniformality and tone.

LCD/ LED

  •   The lens is made of liquid crystals

 

  • Behind the panels, there are LED lights, making it thinner, more economical in power and with better contrast in black and white

 

  • The lifetime of the panel is 60.000 hours

 

  • There is time delay in the movement of the picture

 

  • LCD/LEDs technology may make it difficult to produce consistently natural and believable colour uniformality and tone.



LCD/ LED

5. What is Smart TV?

Smart TV lets you access the best of the Internet directly on the big screen in a way that’s easier and more fun than ever before.

 

6. What is the magic motion remote control?

The Magic Motion remote is the easiest way to control your LG Smart TV – just point, click, and enjoy! With simple movements and gestures, you can drag, flick, and select your preferences, without the hassle of using multiple buttons and arrow keys

7. What is the difference between an induction hob and the ceramic/ electric hob?

The electromagnetic energy generated by an induction coil reacts only with magnetic materials, not with ceramic surfaces. The magnetic base of the pot absorbs the electromagnetic energy and converts it into heat energy thus making the base of the pan the source of the heat, guaranteeing safety and energy savings. Therefore, it cooks really fast and saves a lot of energy. Can boil 1 liter of water in just 2 minutes, as opposed to the ceramic hobs that take up to 10 minutes and the gas hobs that take up to 8 minutes.

In order for an induction hob to function, you have to use only pots and pans with magnetic base. You can easily check their base by using your fridge magnets. If the bases of your pots are attracted to the fridge magnets, then you can use them. In addition, the induction hobs need strong ventilation. For this reason, if the build in oven is placed under the induction hobs, insulation should be created between the oven and hob.

Technical Support

1. How will I know how to use a merchandise I have bought on line?

All small appliances have instructions you can use. If, however, you still find something difficult contqct our Customer Service Department on 00357 24818180. For all big appliances, e.g. fridges, ovens, washing machines, our technicians will explain everything you need to know, when they come to install them.

2. What happens if one good needs repair?

Electrical products are guaranteed for 2 years. Please return electrical products to our local store as stated on our contact page, with proof of purchase for repair. You can also send them by courrier or post, but note that the sending the cost will be payable by you. 

In cases of big appliances, eg, fridges, washing machines etc, contact our Customer Service Department on            +357-24818180 . Our experienced service team will visit you within maximum 2 working days. If the warranty of your appliances still applies, you will not be charged for the repair. You will still have to pay the sending cost though, in case you use the post or courrier.

If the warranty does not apply, dont worry! Follow the exact same procedure as written above and we still repair your products (if they are repairable) with a cost depending on their problem.

 

3. What is the difference between Plasma and LCD/LED televisions?

PLASMA

  • The TV type Plasma lens is glass

 

  • Behind the panel there are florenzes

 

 

  • The lifetime of the panel is 100.000 hours

 

  • There is no time delay in the movement of the picture

 

  • Plasma produce a wider colour palette with more natural tones.

 

LCD

  • The lens is made of liquid crystals

 

  • Behind the panel there are florenzes

 

 

  • The lifetime of the panel is 60.000 hours

 

  • There is time delay in the movement of the picture

 

  • LCDs technology may make it difficult to produce consistently natural and believable colour uniformality and tone.

LCD/ LED

  • The lens is made of liquid crystals

 

  • Behind the panels, there are LED lights, making it thinner, more economical in power and with better contrast in black and white

 

  • The lifetime of the panel is 60.000 hours

 

  • There is time delay in the movement of the picture

 

  • LCD/LEDs technology may make it difficult to produce consistently natural and believable colour uniformality and tone.



4. How can I clean my kettle from the toughness of my water?

Put two parts of water in with one part of white vinegar. Preffer the white vinegar since it will not coloured your kettle, like the red vinegar. Leave your kettle during the night. It may need logner or less time to get clean, depending on the toughness of your water. The white vinegar is the easiest and more hygienic solution to clean your kettle.

Orders & Payments

1. How can I cancel an order i have made?

You can cancel or change any of your current orders before delivery dispatch, Monday to Friday. You can do this by calling our Customer Service department on +357-24818180 between 8:00am - 16:00pm Cyprus time. Please note that orders cannot be cancelled by email.

 

2. How can I return an item?

If you are unhappy with any items, simply return them to our local store located in the address shown on the contact page of our website, in the original packaging within 14 days of receipt and we will give you a refund on those products or replace the item according to the following rules.

To make a return, take the following steps:

1. Go to our Contact us page

2. Send us an email with your Order ID, your name and surname, address, phone number and email address and tell us why you would like to return the specific product(s).

Our qualified staff will attend to your request as soon as possible and will get back to you with instructions on how to return the desired products.


This will help assure the speedy processing of your return.

Please note that when returning an order for a refund, you will be responsible for the return postage unless an error occurred on our part. Once we have received the shipment, we will issue a refund to your method of payment.

Make sure that any return may not be accepted due to different reasons like:

if you destroy the original packaging
if you have broken the item
if you have destroyed the item by any means
etc

3. What are the payment methods I can use? Are they safe?

You can pay by any American Express, MasterCard or Visa card. Your credit/debit card details will be encrypted to minimize the possibility of unauthorized access or disclosure. Authority for payment must be given at the time of placing your order.

Our liability to you in connection with any order will not exceed the total price charged for the relevant items

4. What happens if I am not at home the day you deliver my order?

Before the delivery, you will receive a call from the company giving you the time and day of delivery. If you do not provide the correct phone number when you order online, the company is not responsible for any delay in delivery. Please contact our Customer Service Department as soon as possible providing your personal information and your phone number to reschedule the delivery of your products

All goods must be signed for on delivery by an adult aged 18 years or over.  If we attempt to deliver your order to the delivery address as arranged with you but there is nobody at the delivery address to accept your order, the driver will leave notification of attempted delivery and you will need to contact our Customer Service Centre to re-arrange delivery (see below for contact details). In these circumstances, if we have to return to deliver the goods, a further charge may become payable provided that delivery is attempted at the agreed time.

Whilst we make every effort to deliver all your goods in the agreed time, we will not be liable if we fail to do so in part or in full due to circumstances beyond our control.

5. What is the shopping cart?

Is exactly the same as the shopping carts in regular stores. You can click the Add to cart to place in any product you are looking to buy, and remove it using the Delete button. The fact that you put a product in the cart does not mean that you have shopped it. A short process follows to be yours. You can see what product you have chosen and how much they cost seperately and all together.